Our commitment to service :

Quality Assurance & Service Commitment

  • We guarantee that our product quality consistently matches the agreed-upon samples. If standards are not met, we provide a full replacement or a refund.

  • Global Compliance: We strictly adhere to the phytosanitary and import regulations of your destination country.

  • Complete Documentation: We provide all necessary shipping and legal documents, including:

    – Certificate of Origin (COO)

    – Phytosanitary Certificate

    – Bill of Lading (B/L)

    – Packing List & Commercial Invoice

    – Certificate of Analysis (COA)

  • Flexible Payment Terms: We accept L/C, T/T, COD, and Escrow Payments.

  • 24-Hour Quotation Guarantee & English Support

  • Rapid Response: “Submit your RFQ (Request for Quote) today. We guarantee a formal response within 24 hours (Monday–Friday)

  • Global Availability: “We operate during Jakarta Business Hours (GMT+7) and are ready to synchronize with your local time zone for seamless communication.”

  • English Live Chat: Reach us via our responsive English-speaking customer service on email or WhatsApp Business.

Quality Assurance (Certifications & Compliance)

  • ISO 22000:2018 – Expected Q3 2026 (Audit Scheduled)

  • Organic Certification (EU) – In progress (Partnered with Sucofindo/SGS Indonesia/KAN/TÜV Rheinland)

  • HACCP (Hazard Analysis and Critical Control Points)

  • Halal MUI

  • Phytosanitary Certification

  • …and more.