Q & A :
We have summarized the most frequently asked questions to help you better understand our services.
1. What is PT International Trading and Services (Intraser)?
We are an official Indonesian-based exporter and international trading company. We specialize in the sourcing and distribution of premium Indonesian commodities and ornamental plants to the global market.
2. What products does Intraser offer?
We focus on two primary lines:
Commodities: High-quality coffee, various types of authentic Indonesian spices, and other agricultural products.
Ornamental Plants: A collection of exotic plants such as Bonsai, Staghorn Ferns (Paku Tanduk Rusa), and other decorative flora.
3. Where is Intraser’s main operational location?
Our headquarters and operational hub are located in Surabaya, East Java, Indonesia. This location provides us with strategic access to major international ports, facilitating efficient global distribution.
4. Does Intraser ship worldwide?
Yes, we serve shipments to various countries across Asia, Europe, America, and other regions, provided the destination country permits the import of the relevant products from Indonesia.
5. How does Intraser guarantee the quality of its commodities?
We work directly with local farmers and implement strict Quality Control (QC) standards, ranging from post-harvest processing to final packaging before shipment.
6. Are the ornamental plants shipped with official documentation?
Absolutely. Every ornamental plant shipment is accompanied by a Phytosanitary Certificate from the Indonesian Agricultural Quarantine Agency to ensure the plants are pest-free and meet the entry requirements of the destination country.
7. What is the Minimum Order Quantity (MOQ) for export orders?
The MOQ varies depending on the product type. For bulk commodities like coffee or spices, we have specific volume standards. For ornamental plants, the MOQ can be adjusted based on shipping capacity. Please contact us for specific details.
8. What documents will the buyer receive in an export transaction?
As a standard, we provide:
Commercial Invoice & Packing List
Bill of Lading (B/L) or Airway Bill (AWB)
Certificate of Origin (COO)
Phytosanitary Certificate (for plants/agricultural products)
Other supporting documents as per the agreement.
9. How are ornamental plants packaged to ensure safety?
We utilize specialized packaging techniques that maintain moisture levels and proper air circulation within the crates. Plants are professionally prepared to minimize stress during long-distance transit.
10. What payment methods does Intraser accept?
We generally accept payments via Telegraphic Transfer (T/T) or Letter of Credit (L/C). Detailed terms regarding down payments and final settlements will be outlined in the sales contract.
11. What is the lead time from order to shipment?
Lead time depends on order volume and stock availability. Generally, shipments are dispatched within 7–21 working days after payment confirmation and completion of documentation.
12. Can customers order product samples before placing a large order?
Yes, we provide sample shipping services for certain commodity products. Product costs and shipping fees for samples are typically borne by the prospective buyer.
13. How can I track the status of my shipment?
Once the products are dispatched, we will provide a tracking number or shipping documents so you can monitor the cargo’s position through the relevant logistics provider.
14. Does Intraser accept partnerships with local suppliers?
We are open to collaborating with local producers or farmers who offer high-quality products that meet export standards for the international market.
15. How do I obtain an official quotation?
You can contact us via email at info@intraser.co.id or by filling out the contact form on our website, specifying the product type, volume, and shipping destination.